Frequently Asked Questions
Are your products authentic?
Yes. We are a luxury designer wholesaler sourcing directly from the brands or their official distributors. Every item is 100% authentic, brand new, and includes original packaging and authenticity cards when provided.
How will my order be packaged?
Each order is packed securely in a protective box. Handbags include their dust bags, and most products arrive with original brand packaging.
Do you ship worldwide?
We currently ship to:
United States Canada United Kingdom Australia Japan Singapore Hong Kong South Korea United Arab Emirates
If you are outside these regions, please contact us through the Special Order page.
How much is shipping and when will my order arrive?
US Orders: Standard shipping is free and arrives in 3–5 business days. Express options (1–2 business days) are available at checkout for an additional fee. Orders placed before 5 PM EST ship the same day when in stock; if same-day shipping isn’t possible, we’ll contact you directly.
International Orders from Italy: Ship within 2 business days and typically arrive in about 2 weeks. Shipping cost is calculated at checkout based on package size and destination.
Shipping cost: $20–40 USD for US/Canada, and $80 USD for other destinations.
Will I need to pay taxes or duties?
US Customers: All orders ship DDP (Delivery Duties Paid), meaning taxes and duties are included at checkout. Michigan residents pay 6% sales tax.
International Customers: Orders ship DDU (Delivery Duties Unpaid). Local duties and taxes will be collected by your customs authority upon delivery.
Do I need an account to order?
No account is required. You can checkout with Shop Pay, Apple Pay, or Google Pay.
What is your return policy?
All sales are final due to discounted pricing. If you experience an issue, please email order@viamanzoni.com within 7 days of delivery. Returns may be approved case by case if unused, with all tags and original packaging. Shipping fees are non-refundable.
What payment options do you offer?
We now offer Shop Pay Installments Premium for flexible payment options. Eligible orders can choose to pay in 4 interest-free installments or extend to 6–12 months plans, subject to approval by Shop Pay / Affirm. You’ll see available installment plans at checkout.
Need help? Contact order@viamanzoni.com