We are a luxury designer wholesaler, and we source our products directly from the brands themselves. This ensures that every item we sell is 100% authentic and meets the highest quality standards. Our close partnerships with these brands guarantee the originality and exclusivity of all our products.

Additionally, we ship each item as we receive it from the brands, complete with its original packaging and authenticity card.

How will my order be packaged?

Your order will be carefully packaged in a protective box. Most products will be delivered with original packaging. Handbags come in dust bags.

Do you ship worldwide?

We currently ship to Australia, Canada, Hong Kong, Japan, Macao, Singapore, South Korea, United Arab Emirates, United Kingdom, and United States. If you are outside our service countries, you can place an order on the special order page.

Can I reserve an item to buy later?

We aim to provide a fair opportunity to shop our most in-demand styles, and as items are often limited, we don’t offer reservations.

How much will I be charged for shipping?

Our delivery options may vary. In general, the shipping cost to the US and Canada is $20-40 USD. Other destinations will cost $80 USD. Sign up for our newsletter to receive a shipping fee credit.

When will I receive my item and how can I track delivery?

Once your order is confirmed, we’ll dispatch it within 2 business days from our US or Italian locations. Delivery takes 2-10 business days, depending on your location and chosen shipping method.

Tracking information and an estimated delivery date will be provided through email. You can also follow its journey by heading to ‘My Orders’ in your account.

Will I need to pay taxes and duties?

For US customers, Via Manzoni ships to the United States on DDP (Delivery Duties Paid). This means that all applicable taxes and duties are included in the final purchase price when you place your order, and there are no additional costs due upon delivery. The only exception is for Michigan residents; we will collect 6% sales tax since we are registered there. Your refund will include any taxes and duties you paid in the original purchase price.

For customers outside of the US, Via Manzoni ships to you on DDU (Delivery Duties Unpaid); the price displayed will be exclusive of all taxes and duties. As the recipient, you are liable for all customs duties and local sales taxes levied by the destination country; we are unable to estimate the total amount of these fees. Payment of these fees is necessary to release your order from customs on arrival.

Do I need an account to place an order?

No, you don’t need to sign up or create an account to place an order. You can check out by Google Pay or Apple Pay instead of filling in all the shipping and billing information.

What is your return policy?

All sales are final and are not eligible for return or exchange due to the discounted prices of our products. However, if you are not satisfied with your purchase, you may contact our customer service team to discuss a potential discount waiver and return. Please note that to be eligible for a return, the product must be in its original condition, unused, with all tags attached, and in its original packaging. Customers are responsible for the shipping costs associated with returning the item.

Once we receive the returned item, we will inspect it, and if the product is in its original condition, we will process a refund, minus any initial shipping costs. We do not accept returns on any products that are marked as “final sale” or “non-returnable” on the product page. Please contact our customer service team at order@viamanzoni.com for further assistance.

Please note that the final decision to accept a return will be at the discretion of Via Manzoni, and we reserve the right to refuse any return that does not comply with these conditions.

If you want to return an item(s), please email order@viamanzoni.com within 7 days of receiving your order. Items will not be accepted for return without preauthorization.