Return Policy

At Via Manzoni, we are more than just an online platform — we are a luxury boutique with a physical location in Birmingham, Michigan, and plans to expand with more stores in the future. Our reputation is built on trust, authenticity, and transparency.

For this reason, we follow a strict no-return policy both online and in-store. This ensures that every customer enjoys the best possible price and the highest level of product integrity.

• We accept returns and size exchanges for clothing and shoes that have a numerical or letter size.
• Returns must be requested and shipped back within 2 days of receiving your order.
• All approved returns are issued as store credit only (no cash or card refunds). Store credit can be used toward future purchases on our website.

• Be unworn and in perfect condition
• Have all original tags, labels, dust bags and accessories included
• Show no signs of wear, alterations, odors, make-up, deodorant, or damage

Via Manzoni reserves the right to refuse any return that does not meet these conditions.

• Once your return is received and approved, you will receive a digital store credit (gift card) by email.
• Store credit can be used on future purchases on viamanzoni.com.
• Store credit is non-refundable and cannot be exchanged for cash.

For hygiene, authenticity, and boutique policy reasons, the following items are FINAL SALE and cannot be returned or exchanged (unless defective on arrival):

• Handbags and small leather goods
• Accessories, jewelry, sunglasses, home items
• Special orders, pre-orders, and custom requests
• Membership fees, gift cards, and shipping charges

• Real Boutique, Real Trust – Unlike random online shops, we are an established boutique you can visit in person. This means your purchases are backed by the same quality and service we provide in-store.
• Better Discounts for You – By not accepting returns, we save on costs that many retailers add back into their prices. This allows us to offer our clients exclusive discounts on 100% authentic designer pieces.
• Authenticity & Security – Every product is sourced directly from trusted suppliers. Before shipping, our team carefully inspects and photographs each item to document its authenticity and condition.
  
• Exclusive Ownership – You are always the first and only owner of your purchase. Our policy prevents situations where high-value luxury items are worn once and returned, or worse, swapped with counterfeits.
  
• Aligned with Luxury Standards – Just like in our physical boutique, all sales are final. This is standard practice in luxury retail to maintain product integrity and exclusivity.

If you believe you have received a defective or incorrect product, please contact our customer service team at order@viamanzoni.com within 7 days of receiving your order. Our team will carefully review your case and advise further.

✨ By choosing Via Manzoni, you are shopping with a trusted boutique — not just another e-commerce site. We are here for the long run, and as we grow with more stores in the future, your confidence in us will always be our top priority.