Return Policy

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At Via Manzoni, we are more than just an online platform β we are a luxury boutique with a physical location in Birmingham, Michigan, and plans to expand with more stores in the future. Our reputation is built on trust, authenticity, and transparency.
For this reason, we follow a strict no-return policy both online and in-store. This ensures that every customer enjoys the best possible price and the highest level of product integrity.
Why We Do Not Accept Returns
- Real Boutique, Real Trust β Unlike random online shops, we are an established boutique you can visit in person. This means your purchases are backed by the same quality and service we provide in-store.
- Better Discounts for You β By not accepting returns, we save on costs that many retailers add back into their prices. This allows us to offer our clients exclusive discounts on 100% authentic designer pieces.
- Authenticity & Security β Every product is sourced directly from trusted suppliers. Before shipping, our team carefully inspects and photographs each item to document its authenticity and condition.
- Exclusive Ownership β You are always the first and only owner of your purchase. Our policy prevents situations where high-value luxury items are worn once and returned, or worse, swapped with counterfeits.
- Aligned with Luxury Standards β Just like in our physical boutique, all sales are final. This is standard practice in luxury retail to maintain product integrity and exclusivity.
Customer Care
If you believe you have received a defective or incorrect product, please contact our customer service team at order@viamanzoni.com within 7 days of receiving your order. Our team will carefully review your case and advise further.
β¨ By choosing Via Manzoni, you are shopping with a trusted boutique β not just another e-commerce site. We are here for the long run, and as we grow with more stores in the future, your confidence in us will always be our top priority.